Refund and Returns Policy

Effective Date: August 21, 2025
Last Updated: August 21, 2025

At Zanobya Brand, we strive to ensure your complete satisfaction with every purchase. Due to the custom print-on-demand nature of our products, our return policy varies depending on the specific printing partner and circumstances of your order.

Important Notice About Print-on-Demand Products

Our products are manufactured on-demand by specialized printing partners including Printify and Printful. This means each item is created specifically for you after your order is placed, which affects our return and refund policies.

Return Eligibility by Product Type

Products Manufactured by Printful

Products printed through Printful can be returned or exchanged in the following situations:

  • Damaged or Defective Items: If products arrive damaged or defective, customers can request a replacement or refund within 30 days of delivery with photographic proof
  • Shipping Errors: If the wrong item was sent due to our error
  • Carrier Issues: If order is returned due to carrier error, we’ll offer to reship

Customer Change of Mind: For Printful products, if you ordered the wrong size, picked the wrong item, or simply changed your mind, returns or exchanges are handled at our discretion and may involve additional costs.

Products Manufactured by Printify

Printify products have more limited return options:

  • Manufacturing Defects Only: Returns are only accepted for damaged products or manufacturing errors within 30 days of delivery
  • No Change of Mind Returns: Since products are only printed once ordered, general returns and exchanges are not supported by Printify

Free Replacement or Refund: Available for damaged or manufacturing error cases when reported within 30 days with clear photographic evidence.

Return Process

Step 1: Contact Us Immediately

Email us at support@zanobyabrand.com within 30 days of delivery with:

  • Order number and purchase date
  • Clear photos showing the issue (for quality claims)
  • Detailed description of the problem
  • Which product line is affected (if known)

Step 2: Assessment

Our team will:

  • Review your case within 2-3 business days
  • Determine which printing partner handled your order
  • Apply the appropriate return policy
  • Provide next steps based on eligibility

Step 3: Resolution

Depending on your specific case:

  • Free replacement (for manufacturing defects)
  • Full refund (for our errors or defective products)
  • Partial solutions (case-by-case basis)
  • New order assistance (for change of mind cases)

What We Cover

Fully Covered (Free Replacement/Refund)

  • Manufacturing defects or printing errors
  • Products damaged during shipping
  • Wrong items sent due to our error
  • Products that don’t match listing description

Partially Covered (Case-by-Case)

  • Size dissatisfaction (significant variance from size chart)
  • Color variations beyond normal printing tolerances
  • Customer change of mind (may involve restocking fees)

Not Covered

  • Normal wear and tear
  • Damage after delivery and use
  • Products ordered in wrong size due to customer error
  • Minor color variations due to monitor differences
  • Items damaged due to incorrect care instructions

Refund Timeline

  • Assessment: 2-5 business days after receiving return request
  • Processing: 5-10 business days once approved
  • Payment: Refunds appear in original payment method within 5-10 business days

International Orders

  • Return shipping costs are customer’s responsibility unless the issue is due to our error
  • Customs fees for returns cannot be refunded
  • Alternative solutions like partial refunds may be offered to avoid international shipping complications

Prevention and Quality Assurance

We work closely with our printing partners to ensure:

  • Pre-production quality checks on all designs
  • Material quality standards across all products
  • Packaging protection to prevent shipping damage
  • Size chart accuracy for all apparel items

Special Circumstances

Lost or Undelivered Packages

If your package is lost in transit:

  • Contact us within 30 days of expected delivery
  • We’ll investigate with the shipping carrier
  • Replacement or refund provided once loss is confirmed

Address Issues

If an order is returned due to an invalid address provided by the customer, only the product price (excluding shipping) will be refunded.

Bulk Orders

Special considerations apply to bulk orders (5+ items):

  • Extended quality review period
  • Potential partial replacements for mixed-quality batches
  • Custom solutions based on order specifics

How to Minimize Return Issues

Before ordering:

  • Review size charts carefully – sizes may vary between brands
  • Check color accuracy on multiple devices if possible
  • Read product descriptions thoroughly
  • Contact us with any questions before purchasing

Contact Information

For all return and refund inquiries:

Email: support@zanobyabrand.com
Website: https://zanobyabrand.com
Response Time: 24-48 hours during business days (Monday-Friday)

When contacting us, please include:

  • Order number
  • Photos (if quality issue)
  • Detailed description of the issue
  • Your preferred resolution

Fair Resolution Commitment

While our return policies vary by printing partner, we’re committed to finding fair solutions for every customer concern. Even when formal returns aren’t available, we’ll work with you to address legitimate quality issues and ensure your satisfaction with Zanobya Brand.

Policy Updates

This policy may be updated to reflect changes in our printing partnerships or industry standards. Updates will be posted on our website with the revised effective date.

This policy reflects the combined requirements and limitations of our print-on-demand partners. For specific questions about your order’s return eligibility, please contact us directly with your order details.